Introduction and Scope
This policy provides a comprehensive overview of the rules and rights that apply when you browse, select, and purchase furniture, as well as use related services on our website and mobile applications. We are committed to a customer-focused approach, aiming to deliver a high-quality, practical, and reliable home shopping experience. We recognize the importance of your rights and strictly adhere to these service terms to ensure protection at every stage of your shopping journey.
User Accounts and Website Responsibility
User Accounts:
When registering an account, you are required to provide valid, accurate, and complete personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, provide personalized services, and ensure the proper completion of transactions.
You are responsible for safeguarding your account credentials and password. Your account serves as your unique identity on our platform, and you are fully responsible for all activities conducted under it.
If you notice any unauthorized access, suspicious activity, or unusual transactions, please contact us immediately. We will take appropriate measures to protect your account; however, we are not liable for risks resulting from personal negligence.
Website Responsibility:
We strive to maintain the security and stability of our website. However, interruptions or errors may occur due to technical issues or circumstances beyond our control. While we will act promptly to resolve such issues, we are not responsible for any direct or indirect losses resulting from these events.
Product Information, Inventory, and Pricing
Product Details:
We provide detailed descriptions, images, and technical specifications for our products. However, occasional inaccuracies may occur. If you identify any discrepancies, please notify us promptly.
Inventory Availability:
Stock levels may change quickly. If a product becomes unavailable after your order is placed, we will contact you to offer an alternative solution or a full refund.
Pricing and Adjustments:
Prices may vary due to market conditions or promotional activities. The price confirmed at checkout is considered final. We reserve the right to correct pricing errors before shipment.
Orders and Payment
Order Confirmation:
After placing an order, you will receive a confirmation email containing your order details. An order is considered valid only after it has been accepted by us.
Payment Methods:
We offer secure payment options, such as bank card payments. If you encounter any issues during payment, please contact customer service.
Shipping and Delivery
Processing Time:
1–3 business days.
Shipping Area:
United States.
Delivery Time:
Estimated 5–12 business days after shipment, depending on external conditions.
Shipping Fees:
Orders over €99.9: Free shipping.
Orders under €99.9: €9.99 shipping fee.
Taxes:
All product prices include customs duties, and no additional charges are required.
For more details, please refer to our Shipping Policy.
Order Cancellation Policy
Cancellation Before Shipment:
You may cancel your order at any time before it is shipped without any charges. To request cancellation, please contact customer service via email with your order number and reason. Once confirmed that the order has not been shipped, a refund will be processed within 1–5 business days to your original payment method.
Cancellation After Shipment:
Orders cannot be cancelled once shipped. You may choose one of the following options:
Refuse Delivery:
Contact the carrier to refuse the package. Once the returned item is received, a refund will be processed within 1–5 business days to the original payment method.
Return:
If the package has been delivered, you may request a return. After confirming that the product is in good condition, the refund will be processed within 1–5 business days to the original payment method.
Returns and Refunds
Return Conditions:
You may request a return or exchange within 15 days. Products must remain unused and include original packaging, tags, and proof of purchase.
Process:
Please contact customer service via email with details of the item and reason for return or exchange. Our team will guide you through the process.
Processing Time:
Refunds are typically processed within 1–5 business days after the returned item is received and approved. For exchanges, replacement items will be dispatched promptly after confirmation.
For more details, please refer to our Return and Refund Policy.
Privacy and Data Protection
We collect only necessary user data and protect it using encryption and access control measures. Your information will not be shared with third parties without your consent unless required by law.
For more details, please refer to our Privacy Policy.
Dispute Resolution and Governing Law
In the event of a dispute, we encourage resolution through friendly negotiation. If no agreement can be reached, the matter may be submitted to a competent court.
Changes to Terms
We reserve the right to update or modify this policy. Any changes will be published on our website. Continued use of the website indicates your acceptance of the updated terms.
Limitation of Liability
To the extent permitted by law, we are not liable for indirect losses, data loss, or loss of profits resulting from the use or inability to use our services. Users assume all risks associated with using the website.
Intellectual Property
All content on this website, including text, images, icons, designs, and layout, is protected by intellectual property laws. Unauthorized copying, modification, distribution, or commercial use is strictly prohibited.
Contact Information
If you have any questions or require assistance, please contact us through the following channels:
