Shipping Policy

We process and dispatch orders from our warehouse from Monday to Friday, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email that includes tracking information. If you do not receive this email, please check your spam or junk folder first.

Order Processing Time

Orders are processed within 1–3 business days (Monday to Friday).

For orders placed and paid before 6:00 PM on a business day, processing time will begin on the same day.

For orders placed after 6:00 PM, processing will begin on the next business day.

If an order is placed on a weekend or public holiday, processing will start on the next available business day.

Shipping Time

After the order has been dispatched, the estimated delivery time is 5–12 days.

Shipping Area

Currently, we only ship within the United States.

Shipping Fees

For orders below €99.9, a shipping fee of €9.99 will be applied.

For orders of €99.9 or more, free shipping is available.

Order Tracking

You can track your order by visiting the “Order Tracking” page on our website and entering your order details to check the current status.

Changing Shipping Address

If you need to update your shipping address, please contact us via email within 24 hours after placing your order.

After this period, your order may already be processed or shipped, and we cannot guarantee that the address can be modified.

Customer Support

If you have any questions regarding your order, please feel free to contact us through the following channels:

Shipping and Delivery Details

Orders are handled and shipped from our warehouse on business days, Monday through Friday, excluding weekends and public holidays. Once your order is on its way, a confirmation email with tracking details will be sent to you. If you cannot find it, please check your spam folder.

Processing Schedule

Order processing typically takes 1–3 business days.

Orders completed before 6:00 PM on a working day will begin processing on the same day.

Orders placed after 6:00 PM will be processed starting from the next business day.

Orders placed during weekends or holidays will be processed from the next business day.

Delivery Timeframe

Estimated delivery time is 5–12 days after shipment, depending on external conditions.

Delivery Coverage

At this time, we only offer shipping within the United States.

Shipping Costs

Orders under €99.9 are subject to a €9.99 shipping fee.

Orders reaching €99.9 or more qualify for free shipping.

Track Your Order

You can monitor your order status by visiting the “Order Tracking” section on our website and entering your order information.

Address Updates

If you need to change your delivery address, please contact us via email within 24 hours of placing your order. After this time, changes may not be possible as the order could already be in processing or transit.

Customer Assistance

For any inquiries or assistance regarding your order, please contact us through the following channels:

Phone:+1 (518) 703-4268

Email:assist@stoneabodeeu.com

Address:1 DAVID WAY,E PATCHOGUE,NY 11772,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)