Refund Policy

Order Cancellation Before Shipment

If you cancel your order at any time before it has been processed and shipped, we will provide full understanding and unconditional support. A 100% refund will be issued.

Returns and Exchanges Within the Allowed Period

You may request a return or exchange within 15 days of receiving your home product, provided that the return and exchange conditions are met.

Product Defects or Order Errors

If the product you receive is damaged (for example, cracked wooden parts that prevent normal use), or if we made an error with your order (such as sending the wrong model, color, or size), you may request a full or partial refund depending on the situation, or choose to exchange the item.

Return and Exchange Requirements

Products must be brand new and unused, with no signs of wear, stains, or damage.

It is recommended to keep the original packaging, as it helps protect the product during return shipping. If the original packaging is not available, the customer must ensure the product is properly protected.

All accessories, user manuals, warranties, and related items must be returned.

Product tags must remain intact and must not be removed or damaged.

How to Request a Refund or Exchange

Initial Request:
You may contact us by email or phone. When sending an email, please include your order number (essential for identification) and clearly describe the reason for your request, such as dissatisfaction with the design, mismatch with your interior style, or quality concerns. Detailed information will help us process your request more efficiently.

System Verification:
Our support and verification team will review your request. This includes confirming the authenticity of the order through system records and payment data, checking the purchase date to ensure it falls within the return period, and evaluating whether the product meets the return conditions.

Returning the Product:
If your request is approved, we will notify you and provide the return address. Please ensure the product is securely packaged to prevent damage during transit. Include a return or exchange form with your order number, product details, and reason for return. It is recommended to use a trackable shipping service. A return label is included in each package; please use it whenever possible. If the label is lost or cannot be used, contact customer service for assistance.

Refund Processing

After we receive the returned product, our team will inspect it to ensure it meets the required conditions. Once approved, the refund will be issued using the original payment method.

Refund Method and Timeline

Refunds are typically processed within 5 business days after approval.

All refunds will be issued via the original payment method to ensure security and traceability.

Cost Policy

Customer-Initiated Returns: Return shipping costs are the responsibility of the customer. It is recommended to use a tracked shipping service and keep the receipt.

Store Error or Product Defect: We will cover all return and shipping costs and provide a full refund or free replacement. The return label included with your package can be used under these conditions.

Customer Damage or Non-Compliance: Returns or exchanges will not be accepted if the product has been damaged by the customer, if the original packaging is missing, or if the item does not meet resale standards.

Contact Information

For any questions or assistance, please contact us through the following channels:

Phone:+1 (518) 703-4268

Email:assist@stoneabodeeu.com

Address:1 DAVID WAY,E PATCHOGUE,NY 11772,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)